Delivery Information

Last Updated: May 16, 2026

Digital Only

We sell digital codes only. No physical shipping. Everything on the platform is called a voucher code, including gift cards and top-up codes.

Where Your Codes Appear

Once your payment is confirmed, your codes show up in three places:

  1. Order Confirmation Page. Shown right after payment, for everyone (registered, anonymous, and guest).

  2. Email. Sent to the address you used at checkout.

  3. Your Account. Registered and anonymous users can find every code any time under Voucher Codes.

Tracking Your Order

Open the order from your account, or use the Track Order page with your order number and email if you checked out as a guest.

Delivery Time

Most orders deliver instantly. A few payment methods are processed manually during business hours. They're marked on checkout with this icon: Manual delivery icon

Business hours are listed in the support menu in the header, on the floating support button, and on the support page.

Partial Deliveries

Multi-item orders may arrive in batches. If your status shows Partial, some codes are ready to use already and the rest follow automatically through the same channels.

Third-Party Outages and Retries

Some codes come from external providers. If their service has an outage, we retry automatically in the background. You don't need to do anything.

If retries can't complete the order, it moves to our manual review queue and is processed during business hours. You'll get an email the moment it's delivered.

Order Statuses

  • Pending. Payment not yet confirmed.

  • Processing. Payment confirmed, codes being fulfilled.

  • On Hold. Queued for manual processing during business hours.

  • Under Review. Additional checks in progress.

  • Partial. Some codes delivered, the rest still in progress.

  • Completed. All codes delivered.

  • Cancelled. Order cancelled before fulfillment.

  • Failed. Order could not be completed.

  • Expired. Not paid in time.

  • Refunded. Order refunded.

Payment Failure vs Delivery Failure

  • Payment failure: the payment was declined or expired. Nothing was charged. Just place a new order.

  • Delivery failure: the payment went through, but codes couldn't be delivered straight away. Our auto retry and manual review handle this. You won't be charged twice and there's nothing you need to do.

Wrong Email at Checkout

  • Registered or anonymous: your codes are in your Voucher Codes section and on your order page, no matter what email you typed.

  • Guest: contact support with your order number and proof of payment, and we'll resend to the correct address.

If We Can't Deliver At All

Rarely, an order can't be fulfilled (for example, a discontinued product or a long provider outage). When that happens we cancel the order and refund automatically to your wallet or original payment method, and email you to confirm.

If Delivery Is Delayed

  1. Check your inbox and spam folder.

  2. Look in Voucher Codes or use the Track Order page.

  3. Check your order status.

  4. Allow up to 5 minutes under normal conditions, longer during a provider outage.

  5. Contact support if it's still pending after the next business day.

Security

All codes are encrypted. Only the order or account owner can see them after payment is confirmed.