Refund Policy

Last Updated: May 7, 2026

All Sales Final

Everything sold on UTop.me is a digital product. We cannot refund an order in either of these cases:

  1. The order is marked as completed and the code has been delivered to you.

  2. We have already sent your payment to a third party supplier to fulfill the order, even if the code has not yet reached you. Once that payment leaves our system, we cannot pull it back.

When We Will Refund

  • You were charged twice or charged due to a payment system error.

  • The order was cancelled before any code was delivered and before payment was sent to a supplier.

  • The supplier confirms the code is invalid or was redeemed before delivery, and will not replace it. Network and processing fees are deducted from the refund.

When We Will Not Refund

  • You picked the wrong product, region, denomination, or platform.

  • You changed your mind after the code was shown.

  • The code was lost, shared, screenshotted, resold, or used by someone else after delivery.

  • UTop wallet top ups, store credit, or UTop issued gift cards.

  • You used a public or temporary email and the code was stolen or accessed by someone else.

  • The supplier changed prices, terms, blocked your country, suspended service, or shut down after the order was placed.

  • The code expired because you waited too long to redeem it.

  • Currency exchange rate changes between payment and refund.

How to Request

Contact our support team within 7 days of the order with your order number, a clear description, and any error screenshots. Most requests are reviewed within 1 to 2 business days. Requests after 7 days will not be considered.

How Refunds Are Paid

Approved refunds go to your UTop wallet by default, which is instant. Refunds to the original payment method are available on request and take 3 to 7 business days. Network, transaction, and processing fees are non refundable and are deducted from the amount returned.

Chargebacks

Contact support before opening a chargeback. Filing one on a fulfilled order, or on an order where payment was already sent to a supplier, is treated as fraud. Your account will be suspended, any wallet balance and unredeemed codes voided, your IP banned.

Fraud and Abuse

We may deny any refund and close any account if we find repeat false claims, code resale, account sharing, or use of stolen payment methods.

Final Decisions

Refund decisions by our support team are final. By placing an order, you accept this policy.